Viewing Audit and Roll Back Historical Updates

Live Platform Customer Portal includes tracking for changes made by administrators. Under Audit, all changes performed are shown and can be reverted by right clicking a line. If multiple changes were performed in one action, a list of the changes, where the appropriate change can be selected. Select the entry for the change that you wish to rollback and click Update to roll back to the previous value.

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To view audit history and perform rollback:

1.

In the Service portal Navigation pane, select Monitoring > Audit. The Audit History is displayed.

2.

Right-click an entry, and then click Rollback to undo the policy update for the selected user.

3.

Choose the specific fields that you want to rollback and then click Update.